How come I didn’t receive an amber glass vial, like in the product photo?
There could be a few reasons why you received your product in a container other than one of our iconic amber vials, including:
- Because of either the amount you ordered or the shipping location, it just made more sense to package your products another way.
- We received glass vials from the manufacturer that were unsafe to mail.
- We ran out!
Can I request that my product come in a glass vial/foil pouch?
Due to the high volume of orders, we currently do not offer specialized shipping for individual products.
Do your products come with a measuring scoop?
No, but we do sell a very cheap Micro Scoop + Desiccant Variety Kit.
Do your products come with a Certificate of Analysis (COA)?
In order to save paper, we maintain a digital archive of all of our COAs. Give us the lot number located on the sticker on the pouch of your received product, we can pull up the associated COA. We do not sell anything that does not meet our strict QA guidelines.